We have compiled a list of Frequently Asked Questions to better serve you. Please look through these questions first before sending us an email to see if your question has already been addressed in the past. If you cannot find an answer to your question you may email us at videos@spaceplace.nasa.gov but please allow at least 48 hours to receieve a response as we do receive many requests for videos and questions about our services.

Frequently Asked Questions

1. What does postage cost and why do I have to pay it? 2. Why must I send the tape using First Class Mail? 3. Who do I contact if I have a question? 4. Who can I inform if I have some comments, complaints, or tape recommendations? 5. How long will my tape take to arrive after I request it? 6. How can I order my own copy of a tape? 7. Why do you allow only one tape per order? 8. What should I do if I cannot submit the tape request over the internet? 9. Why can't I make a copy of this tape or buy it from the Space Place? 10. What if the tape arrives damaged or won't work?

1. What does postage cost and why do I have to pay it? Top     First class postage to return one tape to us from any U.S. zip code is $3. We supply the pre-addressed envelope for the tape. We have very limited funding for this project and appreciate your help with the postage.   2. Why must I send the tape using First Class Mail? Top     First class mail usually takes less than 5 days coast-to-coast. The reduced media mail rates can take up to 10 business days. We have a very limited number of copies, and we need to keep them circulating as efficiently as possible.   3. Who do I contact if I have a question? Top     Use e-mail to contact us with questions or comments, videos@spaceplace.nasa.gov. During a regular 5-day work week, you'll receive an answer within 24 hours.   4. Who can I inform if I have some comments, complaints, or tape recommendations? Top     Feel free to contact videos@spaceplace.nasa.gov or Nancy.J.Leon@jpl.nasa.gov, or return the form enclosed with your video package.   5. How long will my tape take to arrive after I request it? Top     First class mail should take no more than 5 days. Plan ahead in order to receive your first choice and make sure it arrives in time for your event.   6. How can I order my own copy of a tape? Top     The Space Place cannot sell the tapes. To order your own copy, contact JPL Audio-visual Services at 818-354-6170 or mail to: JPL Audio-visual Services M/S 186-AUD 4800 Oak Grove Drive Pasadena, CA 91109   7. Why do you allow only one tape per order? Top     We have very limited quantities of tapes. This is a trial program for now as we test for popularity and maintenance overhead.   8. What should I do if I cannot submit the tape request over the internet? Top     Download, print, complete, and fax the PDF form to 818-354-9068, or mail it to: Space Place Videos M/S 301-235 Jet Propulsion Laboratory 4800 Oak Grove Drive Pasadena, CA 91109   9. Why can't I make a copy of this tape or buy it from the Space Place? Top     The tapes are for educational use only and are not to be copied or sold by us. To order your own copy, see #6.   10. What if the tape arrives damaged or won't work? Top     Tell us what happened ASAP and return the tape immediately. Upon receipt of the damaged tape, we will send you another.

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